This is a full-time, on-site role.

No remote candidates will be considered at this time.   Position Summary:

• The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences.


• This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment.

Essential Duties and Responsibilities:

• Provide Tier 1–2 desktop and endpoint support for internal employees Troubleshoot hardware, operating systems, peripherals, and enterprise applications Manage user onboarding/offboarding, device setup, and account access Escalate complex issues appropriately and document resolutions Prepare, stage, and configure customer devices using Windows AutoPi...