Become an Energy Customer Care Representative at MCI, where a dynamic on-site environment awaits you. This full-time position allows you to engage directly with customers and exceed their expectations.
In this role, you'll handle both inbound and outbound sales calls, providing energy product recommendations and pricing guidance to business prospects. Your ability to troubleshoot and resolve customer issues will allow you to foster lasting relationships. With MCI's extensive training, you'll be poised to succeed in a competitive field while enjoying incentives and a supportive team culture.
Key Responsibilities:
• Answer customer inquiries with professionalism
• Research and resolve customer information gaps
• Document customer interactions in the system
• Comply with all policies and procedures
• Attend ongoing training to stay current with knowledge
Requirements:
• High school diploma or equivalent
• Strong written and verbal communication skills
• Co...