Description

The Customer Reporting Specialist is responsible for portfolio collation and reporting of customer metrics across OMAR markets, with a specific focus on creating clear, decision-useful customer insights for OMAH Board, the RBMC Committee and other related governance forums. The role identifies cross-market themes, escalates key issues, and ensures reporting is consistently compiled and tracked, while senior product and customer leadership steer the information-gathering agenda. The role must drive a clear understanding of the key customer issues in the countries and ensure that actions to address issues make sense.

Responsibilities

Portfolio reporting and insight collation

Establish an approach to monitor CX/CVP adherence and effectiveness across markets using agreed evidence and measures (qualitative and quantitative).

Define required templates for reporting.

Collate customer market inputs (...