Shape the future of OLG Customer Care as a Senior Training Specialist. You're tasked with designing and delivering top-notch training programs that elevate employee performance.

As a vital member of the OLG team, you will leverage your five years' experience in the full training cycle to identify skill gaps and develop engaging training content. This position allows for creative delivery methods, including e-learning and in-person sessions, to optimize learner engagement and satisfaction. You'll also regularly evaluate the impact of training and address any performance concerns collaboratively.

Key Responsibilities:
• Identify and develop training needs for employees
• Create engaging training materials and programs
• Deliver training across various audience formats
• Oversee ongoing training effectiveness reviews
• Promote a high-performance work culture through training

Requirements:
• Degree or diploma in Hum...