Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

**What You’ll Do:**

+ Take end-to-end ownership of customer questions and issues, including troubleshooting, root cause identification, and resolution
+ Write code and scripts using Okta APIs and SDKs to build user scenarios and reproduce issues
+ Collect information, document bugs, and collaborate with Engineering on API and product issues
+ Provide feedback to training and documentation teams to address common or emerging issues proactively
+ Meet or exceed customer expectations on response quality, timeliness, and overall experience
+ Deliver against customer experience and efficiency targets
+ Communicate effectively with customers through multiple channels (written, live chat,...