Elevate card operations at OFX as a Card Operations and Services Analyst. This role encompasses end-to-end management of card issues and fraud investigation to enhance customer experience.
In this dynamic position, you’ll support the Global Manager, Cards & Transaction Services, focusing on operational management and fraud prevention strategies. Your responsibility will include maintaining partner relationships and optimizing service delivery processes through effective collaboration and communication with global teams. You will also report on key service metrics to drive improvements.
Key Responsibilities:
• Manage card service availability and client satisfaction
• Process exceptions and resolve operational issues
• Support client service teams with inquiries
• Conduct fraud and dispute management processes
• Maintain detailed records for internal and external audits
Requirements:
• Knowledge of card systems and dispute tools
• Experience with fraud iden...