This role combines customer service excellence with sales and operational responsibilities . You will handle customer inquiries, provide product and policy guidance, and ensure a seamless customer experience while also supporting insurance sales, renewals, and lead generation across multiple product lines.

• Deliver high-quality customer support across calls, chats, and emails
• Explain policy coverage, benefits, and terms clearly
• Support policy issuance, renewals, and claims-related queries
• Maintain accurate customer records and follow-ups

• Generate quotations and assess customer needs
• Convert leads into policyholders through effective sales techniques
• Support renewals and meet assigned targets

• Track performance, lost business, and market feedback
• Collaborate with und...