Position Overview
Officer, Specialist, Contact Centre, Technology & Operations-(WD81018)
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking productsUnderstand customers’ needs and provide appropriate solutionProvide advisory service / insight to cope with customer needsSolicit customers’ feedback and identify problem trends for improvement actionsRecord, track and coordinate the resolution of all customer queri...