Identify opportunities to strengthen customer relationships and to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.

Contacting potential or existing customers to inform them about a product or service using
scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.

Gathering and documenting customer information, payment methods, purchases, and reactions to products.

Listening to the customers' needs to generate repeat sales.

To compile daily, weekly and monthly Sales Officer sales reports for management.

Maintain outlet cleanliness at minimum requirement of service level.

Maintain and be the face of AirAsia to carry the brand in the assigned outlet.