Key Responsibilities

• Provide day-to-day IT support to users for hardware, software, and network issues
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
• Resolve system, application, and connectivity issues in a timely manner
• Maintain IT inventory, asset tagging, and documentation
• Coordinate with vendors for repairs, warranties, and technical support
• Ensure data backup, antivirus updates, and basic IT security compliance
• Support ERP/POS systems and user access management (if applicable)
• Escalate complex technical issues to senior IT or external support when required

Requirements

• Bachelor’s degree or Diploma in IT, Computer Science, or related field
• 1–3 years of relevant IT support experience
• Strong knowledge of Windows OS, MS Office, basic networking, and hardware
• Good troubleshooting and communication s...