Position Overview
Responsibilities - Assist guests with their enquiries in person, via call and email
- Facilitate the check in process of all VIPs and premium guests
- Keeping up with all the email correspondence
- Responsible for ensuring smooth operations of VIP Lounge, including all premium flights
- Manage feedback received from guests in person, via call and email
- Collate compliment / complaint / feedback statistics into monthly reports
- Assist Operations Team when required
- Any other duties as assigned by superior
Job Requirements - GCE ‘O’ or ‘A’ Levels or its equivalent
- Minimum 2 yrs of relevant working experience in similar role in customer service
- Excellent communication and interpersonal skills
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