Collaborate with business partner or different internal teams to deliver quality customer service.
Handle enquiry/feedback/complaint from customer or business partners through different means of contact including but not limited to letter, email, audio/video call or face to face meeting, etc.
Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error.
Ensure a good follow-through of customer’s service request till its completion.
Report daily operations issues to team leader with proposed feasible solution.
Participate in ad hoc projects or tasks if assigned.
Being a team player to back up other team member for service continuity purpose.
Comply with internal policies, procedures and relevant laws and regulations.