Flexible Work, Better Balance
Officer – Customer Care
Location: Kowloon Bay
Job Details: Hybrid – Full Time
Work with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results.
What you'll do
Make outbound call for Service Reminder and invite customers come back for regular maintenance
Identify customer’s needs and proactively offer relevant services/products (e.g., Motor Insurance) and/or refer to respective unit for further handling
Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues
Maintain customers’ loyalty through telephone contact
Work with internal depart...