Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
Ensure detailed review of the case given the long tenure relationship with customers
Ensure full history of current RM and previous interactions are are reviewed prior to a call including review of any past remedial / legal actions and current status.
Ensure if rental product then BSA and TCR to be reviewed for rental status.
Interact with customer in compliance to CPR to ascertain reasons for delinquency
Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation ...