Step into a critical leadership role as an Office Team Lead in Calgary, AB. This full-time position focuses on enhancing customer service and logistics operations while guiding a dedicated team.
In this position, you will lead a growing team of customer service representatives while managing essential functions like service inquiries, delivery coordination, and customer account management. Your experience in transportation or logistics operations is crucial for motivating your team and maintaining service quality. Strong communication and organizational skills will be key to your success in this fast-paced workplace.
Key Responsibilities:
• Notify customers of service difficulties and address issues.
• Monitor missed pickups and reschedule as needed.
• Manage customer accounts ensuring information accuracy.
• Lead and support departmental staff for optimal performance.
• Create freight bills and process orders efficiently.
Requirements:
• Minimum 2 years in c...