Position Overview
Position Summary
San Diego State University is seeking an Office Support Coordinator (Administrative Support Coordinator II) to provide front-line customer service and administrative support for Transportation Services (TS). This role is central to ensuring a positive experience for faculty, staff, students, and guests by assisting with parking inquiries, policy interpretation, and appeals processes.
Key Responsibilities
Customer Service & Support: Provide day-to-day assistance at the service window, through email, and over the phone. Explain university parking rules and regulations, uphold policies, and resolve customer inquiries and concerns.Parking Management System Expertise: Work daily in parking management softwares (including but not limited to: T2 Systems, Offstreet, PayByPhone, to troubleshoot customer issues and maintain accurate records.Citation Appeals & Hearings: Provide de...