POSITION TITLE: Customer Service/Service Desk
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt

JOB SUMMARY:

To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

) Promote customer goodwill by providing high standards of customer service.
) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
) Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
) Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
) Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
) Conduct t...