We are seeking a highly organized and dependable Office Administrator to support our Customer Experience (CX) department—a remote team of six professionals delivering IT support and customer success services. This role plays a vital part in keeping daily CX operations running smoothly across distributed teams, systems, and customer interactions.

The ideal candidate thrives in a remote environment, works well within defined core hours, and communicates clearly across digital channels. Experience supporting customer-facing teams in a technology-driven environment is strongly preferred.

Key Responsibilities

Administrative & Remote Office Support

• Serve as the primary administrative support for the CX department during core business hours
• Maintain accurate digital records, documentation, and internal trackers (tickets, renewals, contracts, onboarding checklists, etc.)
• Prepare, edit, and format d...