Internal Title: Office Admin Representative

Location: 530 West Broadway, Vancouver BC, Canada

Core hours: Monday to Friday from 8am – 4:30pm PST

This position is required to be onsite 5 days a week.

Role Summary

As the Office Admin Representative, you will play a key role in creating an exceptional experience for Retail Customers, Spa Partners, and internal teams at Eminence. As the first point of contact, you will deliver Extraordinary Service by warmly greeting callers and visitors, directing inquiries, and supporting Spa Partners, Retail Customers, and Eminence Team Members. Additionally, you will be responsible for completing administrative duties that keep daily operations running smoothly, including order and return processing. In this role, you will be reporting directly to the Order Services Supervisor.

Responsibilities

• Deliver outstanding Customer Service in all interactions, ensuring accurate and timely i...