Job Description

Summary and purpose of the Job:

The team of Offboarding Advisors have a crucial role to the success of the overall business. They are the team who liaise with customers who want to cancel their services with Wavenet; this could be due to upgrading to new services with Wavenet, or that they have closed their business, or they are migrating to a new telecom’s provider. It is the Offboarding team who liaise with the customer and internal colleagues to ensure we have everything we require to proceed, or they may discuss with the customer to hopefully retain their business.

The extent of your duties will include but are not limited to: