Project Overview Ontario’s death investigation system relies on dispatchers to assign coroners and other resources to investigations based on schedules, location, and circumstances. A new system is proposed using Salesforce Field Service modules to let coroners submit on-call availability, manage shift swaps/cancellations, and generate a master schedule. The solution will automate dispatching by assigning resources to death investigations by region using defined business rules, reducing manual assignment work.

Key Responsibilities

Configure and customize Salesforce Field Service to meet business requirements

Produce architectural deliverables, technical requirements, and solution design for a Salesforce solution

Integrate Salesforce with other applications using web services or other mechanisms

Document processes, technical designs, and architectural artifacts

Collaborate with IT professionals throughout the Software Development Lif...