Launch your IT career with Calligo as a Technical Support Consultant in Oakville. Engage directly with clients, troubleshoot various technical issues, and grow professionally in a supportive environment.
In this full-time position, you will play a pivotal role in Calligo's Service Operations team by leveraging your technical skills to deliver excellent client support. This role invites those who are committed to building long-term partnerships through proactive service and effective communication. Key competencies include problem-solving and expertise in various technical environments.
Key Responsibilities:
• Document and resolve client service incidents
• Escalate complex issues as necessary
• Maintain open communication with clients and team
• Manage assigned Service Tickets with diligence
• Create and curate supporting documentation
Requirements:
• 2+ years in an IT service role
• Knowledge of Microsoft Azure and Office 365
• Familiarity with ITIL pr...