Company Overview
Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, multiple dining outlets, pools, gym, and event spaces. They value diversity, pay equity, and foster an inclusive, equitable work environment for all employees.
Job Summary
You will deliver guests' luggage and messages promptly, provide personalized room orientations, represent the hotel brand in the lobby, and collaborate with colleagues to ensure exceptional guest service in a fast-paced environment.
Responsibilities
Deliver guests' luggage, messages, and other items promptly within the property to ensure guest satisfaction
Provide personalized, professional, and engaging room orientation to guests to enhance their stay experience
Maintain a visible and approachable presence in the lobby as a brand ambassador to offer exceptional guest service
Communicate clearly and professionally with guests and team members to support smooth operations...