Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Norwegian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and want to make a difference for our Norwegian-speaking clients. As a Tier 1 Support Agent, you will be the first point of contact, providing crucial support and assistance.

Responsibilities

• Respond to customer queries from Norwegian-speaking clients through phone, email, and chat efficiently and courteously.
• Troubleshoot basic technical issues, providing suitable solutions or escalating when necessary.
• Offer clear and accurate information regarding products, services, and company policies.
• Document all customer interactions and resolutions diligently in the support management system.
• Educate customers on product features and provide helpful tips to enhance their experience.
• Work collaboratively with colleagues to boo...