Mercier Consultancy is excited to announce a position for a Norwegian Speaking Customer Service Representative for our Client's Online Retail Department, based in Greece. In this engaging entry level role, you will provide outstanding support to our Norwegian-speaking customers, assisting them with queries related to their online shopping experience.

Your fluency in Norwegian will be essential in helping clients with product inquiries, order status, returns, and providing information on ongoing promotions. Your role will be instrumental in fostering customer satisfaction and loyalty in our dynamic online retail environment.

Responsibilities

• Deliver exceptional customer service in Norwegian through phone, email, and chat regarding online retail inquiries
• Assist customers with questions about product details, availability, and order management
• Handle returns, exchanges, and resolve customer complaints professionally
• Document all cus...