Mercier Consultancy is looking for a Norwegian-Speaking Customer Agent to join our team in Athens, Greece, supporting a leading food delivery service. This role includes paid relocation, providing a valuable opportunity to work abroad while utilizing your Norwegian language skills in a thriving industry.

As a Customer Agent, you will engage with Norwegian-speaking customers, addressing their questions and resolving issues to ensure excellent service delivery throughout the ordering and delivery process.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Norwegian promptly and professionally
• Resolve complaints and issues related to food delivery orders
• Provide customers with accurate information about menus, delivery status, and promotions
• Maintain detailed records of all customer interactions
• Collaborate with internal teams to resolve more complex customer cases
• Continuously strive to enhanc...