Explore a rewarding ITSM Analyst role at Northbridge Financial, focusing on the growth and efficiency of IT Service Management. This hybrid position promises engaging work with impactful IT services.

In this position, you will report directly to the GRC department Manager. Your primary responsibilities will include managing ITSM processes while fostering productive relationships across teams. Strong analytical, problem‑solving, and communication skills are necessary to thrive in this customer‑centric role.

Key Responsibilities

• Drive improvements in IT Service Management practices
• Balance multiple tasks and priorities effectively
• Develop and maintain strong professional relationships
• Gather and analyze relevant data for project insights
• Communicate clearly to convey service processes

Requirements

• Bachelor’s degree or equivalent experience in relevant fields
• 3-5 years i...