The North Asia Quality Customer Lead serves as the vital link between technical quality benchmarks and customer needs. This role focuses on maximizing customer satisfaction and pivoting from reactive to preventive quality standards by:

+ Customer Satisfaction:Ensuresthe Voice of the Customer leads to quality product improvements.

+ Brand Reputation: Builds trust through consistent high-quality delivery, which strengthens our brand competitiveness.

+ Efficiency&Growth: Reduces the warranty cost of returns and repairs by minimizing product defects, freeing resources to boost sales.

+ Preventive Quality Approach: Shifts the focus from detect and repair to predict and prevent by using data intelligence to stop quality issues at the source.

Reporting Structure

+ **Direct Reporting:** This position reports directly to the **N.Asia** **Quality Lead** .

+ **Functional Reporting:** This positionmaintainsa functional reporting lin...