Non-Voice Customer Service Representative – Chat Support Specialist

Davao City | Onsite

Caldwell Communication

About The Role

We are actively hiring Chat Support Specialists in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in a non-voice BPO environment with paid training, performance incentives, and a supportive workplace focused on long-term success.

Job Description

We are looking for Chat Support Specialists to assist customers through chat platforms by handling billing and sales-related concerns while providing accurate and efficient support.

Responsibilities

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervis...