Job Description

We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.



Key Responsibilities:

- Respond to customer inquiries via chat, email, or messaging platforms

- Provide accurate information on products, services, or account details

- Resolve questions or concerns professionally and efficiently

- Document all interactions and updates in the system

- Escalate complex issues to supervisors when necessary

- Meet quality, productivity, and customer satisfaction metrics



Work Schedule & Training:

- Shifting schedules, including nights, weekends, and holidays

- Full paid training on non-voice processes and company systems



What You’ll Gain:

- Hands-on experience in...