Description
Overview

This individual supports a population of users consisting of customer service representatives and corporate support associates with any Hardware, Software, or Networking related issues.


Duties/Responsibilities:

+ Troubleshoot and resolve IT Issues reported via Helpdesk, chat, phone, Voicemail, and email.

+ Provide onsite and remote Software, Hardware, and networking support.

+ Account Password resets, unlocks.

+ VPN account management and troubleshooting.

+ Call center software troubleshooting.

+ Assist with new user onboarding and equipment deployment

+ Utilize and maintain asset tracking system

+ Format and re-image new and returned assets.

+ Assign users and computers to proper groups in active directory.

+ Assist with creation and removal of user accounts

Requirements
Required Skills/Abilities:

+ Proficient with Windows...