Role Summary

We are hiring an L3 NOC Service Lead to oversee a 24x7x365 Network Operations Centre supporting a large

enterprise infrastructure estate. The lead owns shift quality, major-incident command, escalation discipline, and

the technical mentoring of a multi-engineer NOC team.

Key Responsibilities

- Lead a multi-engineer NOC team across 24x7 rotating shifts; own shift handover quality.

- Act as Major Incident Commander for P1/P2 events; coordinate bridge calls and stakeholder

communications.

- Drive proactive monitoring, alert tuning, and noise reduction across the monitoring stack.

- Own the NOC run-book library and ensure current accuracy of escalation matrices.

- Conduct post-incident reviews (PIRs) and drive corrective actions to closure.

- Mentor L2 NOC engineers; conduct shift skill assessments and certification roadmaps.

- Liaise with Network, Cloud, Da...