The Remote IT Support Analyst is responsible for providing support to end-users including 2nd Level Application and Technical Support to Companys clients remotely.

The Desktop Support Technician is responsible for resolving all end-user IT incidents/ requests related to end user devices and software including ticket management with SLA parameters.

Primary Function: Technical Support

• Under direct supervision, responsible for all aspects of monitoring the day-to-day operation of the organizations networks (data, voice, text, email, facsimile and image) including resolution of network problems, data backup and restore, production of network performance statistics, provision of network diagnostic information, network security, and site surveys.
• This includes the monitoring of servers and or websites and the escalation processes applicable.

Secondary Function: Remote Support

• Provide remote support to Companys Cl...