Job category: Helpdesk and Technical Support

Location: Roodepoort

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

This is a NOC Support 2nd Line Engineer with strong Client Support Coordination. You will play a key role in providing efficient 2nd line technical support, ensuring high-quality client service, and smooth network operations and timely issue resolution.

NOC Support (2nd Line Engineering)

• Provide second-line technical support to resolve network and customer issues escalated from the first line (NOC).
• Perform proactive monitoring and analysis of network performance, identifying potential issues before they impact service.
• Troubleshoot and resolve incidents, escalations, and requests related to networking hardware, software, and services.
• Collaborate with first line, second line, field services and planning tea...