About The Role

We are seeking an experienced and dynamic Network Operations Centre (NOC) Manager to oversee the performance, availability and reliability of our ISP network infrastructure. This role is critical in ensuring 24/7 monitoring, rapid incident resolution and proactive upgrades to meet and exceed Service Level Agreements (SLAs). The NOC Manager will lead a team of engineers and analysts, drive operational excellence and play a key role in strategic planning for capacity, upgrades and emerging technologies. This position requires a balance of strong technical expertise, leadership skills and the ability to communicate effectively with both technical teams and business stakeholders.

Key Responsibilities Operational Excellence Ensure continuous 24/7 monitoring of network infrastructure, delivering high uptime and service levels. Act as the primary escalation point for incidents that have exceeded expected resolution times and drive the resolution process. Oversee incide...