Description We are looking for a skilled, detail-oriented support specialist to join a Tier 2 network operations environment in Maryland. This long-term contract position focuses on incident management, technical troubleshooting, and service restoration across network, systems, and communications platforms. The role supports critical customer operations by monitoring performance, resolving issues within defined scope, and partnering with senior team members and service providers to address more complex disruptions. Success in this position requires strong customer service, sound technical judgment, and the flexibility to support a 24/7/365 operations center, including some weekends and holidays.

Responsibilities:
• Oversee network management and monitoring tools to identify service disruptions and coordinate with telecom carriers to restore connectivity as quickly as possible.
• Document incidents thoroughly and maintain accurate, timely updates within the incident track...