Job Overview

Key Co‑ordinator Assistant role providing administrative support to the NMSK outpatient in‑house support team in liaison with the centralised outpatient team. Responsibilities include clinic template amendments, booking and cancelling appointments in accordance with Government Access Targets and the Trust’s Patient Access Policy, responding to patient and colleague queries professionally, and providing general clerical support.

Main Duties

• Monitor emails and action clinic cancellations promptly according to SOPs.
• Assist Manager/Team Lead in identifying capacity issues, ensuring utilisation of clinics, and reporting as required.
• Provide booking service using the hospital computer system Careflow – book, cancel, rearrange appointments and use other modules as required.
• Help maximise capacity utilisation, fill cancellation slots per booking rules, and address clinic capacity issues.
• Coordinate with Manage...