**Job Description**

The Night-Time Guest Services Agent plays a critical role in delivering exceptional on?site support to guests and staff across the resort property. This position handles guest service lockouts, provides general guest assistance, supports employee housing needs, and offers nighttime coverage to ensure a safe, welcoming, and efficient experience. The role is field?based and requires a high level of mobility, customer-service expertise, and independent problem?solving. This position would primarily work the late night shift. The typical shift is 9PM-4AM.

**Job Responsibilities**

**Guest Support & Service**

+ Respond promptly to guest inquiries and onsite assistance requests across the resort.
+ Handle guest lockouts, including room, cabin, and vehicle access coordination.
+ Provide wayfinding support, basic troubleshooting, and solution?oriented field service.
+ Deliver exceptional hospitality and maintain a guest?focused pr...