Emergency Call Handler – Nights Part-Time

As an Emergency Call Handler you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference.

Hours: 18 hours per week

Shift pattern: Monday to Sunday, 22:00 – 06:00. Guaranteed 1 weekend off per 4, rota 4 weeks in advance.

Salary: £12,458.16 per annum (£13.31 per hour)

Location: Hybrid – Norwich

Start date: 29th June 2026. This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Training: Must be able to commit to 4 weeks of full‑time training, Monday – Friday 09:30 – 17:00.

Requirements

• Genuine des...