Description:

The Driver Manager supports company drivers and Dispatch by providing a communication link

between Planners, Operations, and drivers. The Driver Manager’s focus is on helping drivers

manage their hours of service (HOS) and deliver on time. The Driver Manager will be in constant

contact with the driver as they help resolve issues from status updates to changing

pickup/delivery appointments and other items. Driver Manager also checks load sheets for

accuracy and coordinates with driver HOS to ensure schedules can be met, working to find

resolutions and adjust load sheets when problems are identified.

Essential Functions:

· Communicate with drivers, planners, supervisors, other departments, and customers in writing (e-mails & texts) and verbally (phone & face-to-face).

· Help drivers and planners be successful.

· Provide exceptional customer service in all interactions.