Position Overview
Job Details
Description
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
Greet guests upon arrival with a friendly demeanor and assist with the check-in process.Handle guest inquiries, requests, and complaints in a professional manner.Manage reservations and maintain accurate records of guest information.Conduct night audits as required, ensuring all financial transactions are accurately processed.Operate phone systems to manage incoming calls efficiently.Collaborate with housekeeping and maintenance teams to ensur...