Description

Summary:
Assists the Front Office Manager or Operations Manager in administering front office functions and supervising staff on a daily basis. Directs and works with associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Responsibilities:
•Performs all duties at the Front Desk as necessary.
•Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
•Empowers employees to provide excellent customer service.
•Observes service behaviors of employees and provides feedback to individuals.
•Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
•Supervises same day selling procedures to maximize room revenue and control property...