Shape the future of client technology support as the IT Support Team Leader at Niagara College. This role is pivotal in managing client services across multiple campuses while driving innovation.
As Director of Client Support Services at the Welland Campus, you will provide strategic leadership for tech support functions and operational oversight of client services. This includes managing technology projects, service level agreements, and mentoring a diverse support team. Leveraging your experience in IT service management will be vital in achieving operational excellence.
Key Responsibilities:
• Oversee technical support for 4,000+ devices across the campus
• Lead projects for technology acquisition and lifecycle management
• Maintain high service standards through effective metrics
• Establish frameworks for incident and problem management
• Guide the security technology infrastructure team
Requirements:
• 3-year diploma in Computer Science or related field...