Key Responsibilities:

• Attend client meetings to strengthen relationships with existing accounts.


• Meet client relationship targets and KPIs as defined by the Head of Sales.


• Collaborate closely with Sales Managers and Sales Representatives to support client needs.


• Address and resolve client concerns promptly and effectively.


• Administer client satisfaction surveys and reviews to gather feedback.


• Monitor company performance against service level agreements and flag potential issues.


• Keep relevant managers informed about changes or developments within client accounts.


• Coordinate with internal departments to fulfill client requirements efficiently.


• Focus on client retention by proactively addressing their needs.


• Meet weekly appointment and sales gross profit (GP) targets.


• Contact potential clients to uncover opportunities.