**Position Responsibilities:**

+ Case management: Track and manage pending business; ensure requirements are ordered/received/matched/processed promptly.
+ Decisioning: Comfort approving and implementing accepted offers that do not require further underwriting within authority limits.
+ Prioritization: Manage multiple cases, triage issues, and meet turnaround times and service level targets.
+ Continuous improvement: Identify bottlenecks, propose process updates, and contribute to standard operating procedures.
+ Client service: Proactive updates, expectation-setting, and ownership of complex inquiries through to resolution.

**Required Qualifications:**

+ Education: Diploma or degree preferred (business, finance, insurance, or health sciences). Equivalent experience accepted.
+ Experience: 3+ years in insurance new business/underwriting operations, brokerage/advisor support, or group/affinity benefits administration.

+ Industry Knowled...