***In Person Interview *** Very long term project; initial PO for 1 year, expect to go for 4+ years ***Onsite***

Job Description:
Tier I Will Provide

+ Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.

+ Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.

+ Receiving, triaging, documenting, and tracking support tickets through resolution.

+ Troubleshooting network, telecom, and connectivity issues affecting 911 operations.

+ Communicating with:

+ 911 Directors and Supervisors

+ Telecommunications carriers

+ Service providers

+ Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.



+ Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and car...