Company Profile:

Our client is a leading contact center and BPO since 2002, providing world-class, omnichannel customer support across industries such as telecommunications, finance, e-commerce, travel, and healthcare. Through comprehensive training and strategic partnerships, they empower skilled agents to deliver seamless, complex interactions while driving measurable business results, brand loyalty, and exceptional customer experiences.

As part of their growth in the Philippines, they are expanding their technical team and are looking for a highly driven, results-oriented Telephony Engineer to join and contribute to their innovative projects.

Overall purpose and responsibilities of the role:

As a Telephony Engineer, you will provide Tier 2 technical support, primarily assisting business clients in the QSR (Quick Service Restaurant) sector. You will work hands-on with...