Genesis10 is currently seeking a Voice Operations Engineer for a contract position with a Global Financial Institution located in Plano, TX, Pennington, NJ and Charlotte, NC. This is a 12+ month contract opportunity.

This role involves providing Voice Operations engineering support for Cisco and MS Teams. The selected candidate will handle all aspects of core voice services for a global infrastructure, including the support of voice platforms and their interconnectivity with enterprise telephony, contact center, and external carriers. Additional duties include participating in change and problem management and collaborating with support teams to resolve issues.

Responsibilities:

• Provide Voice Operations engineering support for Cisco and MS Teams


• Manage all aspects of core voice services and support voice infrastructure globally


• Support Voice platforms and their interco...