Summary:

Responsible for maintaining and supporting the daily operations of the Bank's local (LAN) and wide (WAN) area networks. Provides first-line technical support to approximately 150 users in the utilization of hardware, software and interfaces.  Troubleshoots problems relating to Windows, Active Directory Services, VMware, Microsoft Office, SQL, and Exchange servers and implements a timely resolution or escalation as required.  Assists in designing training programs in order to educate users on software, operating systems, interfaces and hardware.  Provides support to end users in all areas of PC use.

 Qualifications: