Skill Set: Network Support Technician level 1

Roll Type: Dispatch

Contract: B2B/Freelance

Job Summary

We are seeking a Network Support Technician Level 1 (NW L1) to provide first-line support for network infrastructure, connectivity issues, and end-user network-related incidents. The ideal candidate will have a basic understanding of networking concepts and experience supporting enterprise network environments.

Key Responsibilities

1. Monitor network infrastructure and respond to network alerts and incidents.
2. Troubleshoot basic LAN, WAN, Wi-Fi, and VPN connectivity issues.
3. Provide first-level support for routers, switches, access points, and firewalls.
4. Configure and support network devices under senior engineer guidance.
5. Perform cable patching, port activation, and basic network installations.
6. Create, update, and manage incident tickets through the ticketing system.
7. ...